Frequently Asked Questions

Anuschka is Roma’s creation. She loved the name Anuschka, but she had already named her three children Bhaskar, Radhika and Priyanka. When she decided to share her love for art through handbags, her newest child became Anuschka, meaning “like no other.”

We created Anna by Anuschka almost 10 years ago as an affordable luxury collection. The Anna by Anuschka Collection is painted by our younger, up-and-coming artisans while our master artisans paint Anuschka. With Anna, we are focused on bringing you a wider variety of shapes and artworks while still offering the best quality leather products at a great value.

Our newest addition to the collection is Vanya Lara, a line of hand-crafted jewelry made in Jaipur, India using traditional gemstone setting techniques honed over many decades. Each piece is carefully crafted with fine attention to detail and is built to last. With Vanya Lara, you can enjoy timeless and durable jewelry that you can wear time and time again and all of our Jewelry is hypoallergenic.

Anuschka is the only family owned, designed, and ethically produced hand-painted brand. We offer original artwork and unrivaled quality at an incredible value. We are the premier, original hand painted brand of hand-painted accessories available at select boutiques and shoe stores across 20 countries. Like every trend setting brand, we have our imitators, but we can assure you that our product speaks for itself as it has for more than 30 years. Each Anuschka is hand-cut and crafted from fine leather, then individually painted, not by professional artists, but by young men and women who have been trained by us and enjoy the benefits of our fair-trade policies. High grade leather, signature lining, branded hardware, original art, years of experience, and excellent quality distinguish us from the counterfeits. Even today, a family member does a final check of every bag before hand-signing it. Click here to learn more about the Anuschka Story.

Anuschka bags are designed in USA by Bhaskar Basu. Bhaskar was taught by his mother, Roma, who continues to guide him today. They are then made in the family owned and operated workshop in India. Every Anuschka leather product starts with hand cutting the top grain leather and selecting the best pieces. Traditional crafters who have learned the trade from generations before them use old school techniques to create tailor made pieces. Every handbag goes through multiple stages of inspection by our quality team to ensure that the art is perfect. A family member does a final review of every bag before it is hand signed and packed. Please click here to learn more about the stages of creating an Anuschka product.

Anuschka currently ships to almost every country around the globe. However, certain countries require you to shop using the region-specific web-stores. 

US customers may shop on https://www.anuschkaleather.com/  

Canadian customers may shop on https://ca.anuschkaleather.com/  

UK customers may shop on https://uk.anuschkaleather.com/  

EU customers may shop on https://eu.anuschkaleather.com/  Indian customers may shop on https://www.anuschkaleather.in/  

Everyone else can shop at https://www.anuschkaleather.com/ after selecting CHECKOUT, please enter Country/Region under Shipping address to continue with shipping your order outside of the US.  

We are unable to change your order once it has been placed. If you want to cancel your unshipped order, please call us at 866.403.1314 or email us at hello@anuschkaleather.com.
Once an order has been sent to shipping, we are not able to cancel your order. 

To apply a discount code to your order, select CHECKOUT and enter/paste the code in the designated box located below your shopping bag. Please note that once your order has been placed, discount codes cannot be added. Additionally, offers cannot be combined or used with any other promotions, codes, or coupons. If you encounter any issues with the discount code, please refer to the Terms of the offer for exclusions.

Discount codes may not be combined or used with any other promotions, codes or coupons.

Orders with a subtotal of $125 or more are eligible for free standard shipping and orders below $125 are eligible for $7.99 flat rate shipping to destinations in the contiguous United States. 

International orders are not eligible for free or flat rate shipping. The shipping rate, applicable duties, taxes, tariffs and value-added taxes (VAT) will be calculated upon Checkout. Delivery times may vary, and extra time is needed for international orders. Click here for more details on shipping.

We now make it even easier to create an account to shop with Anuschkaleather.com. Click the MyAccount icon in the top right-hand corner of the page.You can now log in using your Facebook, Google, Amazon account, or create a new Anuschka account. It makes ordering safe, easy, and fast.It also allows you to track you order and receive updates on the newest styles and promotions. To participate in our Loyalty Rewards, you must create an Anuschka account.

Select the forgot your password link on the sign in page under the My Account icon. Enter the email address for your account and hit submit. Check your email for a reset my password link. If you have not received an email, please be sure to check your junk or spam folders.

We highly recommend that you protect your Anuschka products from stains and extreme moisture to safeguard its hand-painted finish. Due to the hand-painted surface of the leather, you should avoid rubbing the leather against rough or sharp surfaces to minimize scratching. If you get your leather product wet, wipe the liquid immediately and pat to dry with a soft cloth, then allow it to dry naturally. We only recommend using the Anuschka Leather Protector to preserve the colors, and suppleness of the leather. Use of other leather care products could damage the painted surface. Our leather products are treated after creation for durability and protection. However, please be aware that it is natural for leather to transform slightly in color when exposed to the elements.

Our leather protector is a proprietary formula created to protect the surface of your hand-painted leather handbags or wallets. It can also be used to protect your other fine leathers, such as footwear or jackets. Please note that other leather care products are not designed for hand-painted surfaces and could cause serious damage to your painted Anuschka product.

Given the delicate nature of the painting, we do not recommend using any chemicals to treat stains on the painted surface. You can lightly pat with a soft damp cloth, never rub the hand-painted surface.

Vanya Lara Jewelry: Please remove when swimming, showering, bathing, or using creams and lotions. Store in provided care bag when not in use.

Wanderlust: Wipe clean with soft damp cloth. Please do not use chemicals or cleaning sprays/wipes on the fabric. 

Rainboots: To clean we recommend you handwash the exterior of your boots with mild soap and water and let them dry naturally in a cool dry place away from direct sunlight. Our beautiful classic rainboots are just what you need for those wet days outdoors, but please do not store or dry them in direct sunlight. Over-exposure to sunlight can cause the boots to become dry and brittle, as well as cause discoloration.  

Umbrellas: Simply shake off excess water and let dry naturally. Do not store in direct sunlight.  

Eye Masks: Hand wash gently in cold water only using a drop of mild soup, do not wring, and lay flat to dry. 

Face Masks: Wash in warm water and hang to dry. 

Scarves: Handwash in cool water with mild soap and hang to dry.  

Blankets/Throws/Towels: Machine wash on gentle cycle and tumble dry on low heat. 

Mango Wood Home Goods Products:
Our bowls are certified as food safe, and our Charcuterie/Cutting boards are suitable for both chopping fruits and vegetables as well as displaying charcuterie. To ensure their longevity and pristine condition, follow these care instructions: 

1. Hand wash with mild soap and a gentle cloth or sponge, then promptly dry. Avoid using harsh or abrasive detergents.
2. Please note that these Home Goods items are not heat-resistant, and while they are water-resistant, they should not be soaked or placed in a dishwasher.
3. As needed, apply food-safe mineral oil to our wooden products to maintain their luster and durability.  

Our warranty provides coverage exclusively for manufacturing defects and does not extend to damages resulting from everyday wear and tear, negligence, cuts, scrapes, or accidents. Kindly note that using cleaners, wipes, sanitizers, or sprays may cause damage our products and invalidate the warranty. To ensure that our hand-painted leather products remain scratch-free, we suggest avoiding contact with rough or sharp surfaces. For a comprehensive overview of our warranty policy, including information on shoes, non-leather goods, Vanya Lara Jewelryand sale items, please click on the link provided: Warranty

Unfortunately, we do not offer these services. We are only able to offer repair services for items with manufacturer’s defects under the warranty period.

All of our hand-painted leather goods are handcrafted by traditional craft persons in India, resulting in each item being unique. The artwork, colors and shading may vary slightly. Small imperfections and creases in the leather and painting are completely normal. Differences in color and feel are features of beautiful quality leather products and as the leather ages it will soften, acquire a patina, and may also darken due to the oils from your skin and direct sunlight, further enhancing the natural look of your leather products.

In the US, we currently accept Visa, MasterCard, American Express, & Discover, as well as Apple Pay, Google Pay, PayPal, Amazon Pay, Afterpay and Shop Pay.

For International orders we accept all major credit cards, Apple Pay & Google Pay. 

Just select Afterpay or Shop Pay as your form of payment at checkout. Choose and you will be taken to their site to complete your order. All you will need is a credit or debit card to apply. Afterpay or Shop Pay will immediately review and approve your purchase. There are no credit checks involved. 

Click here to learn more about Afterpay or Shop Pay 

 Is Afterpay or Shop Pay available to customers outside of the US?  

Afterpay and Shop Pay are only available to customers with a US billing address. 

How do returns work with Afterpay or Shop Pay?  

Return your items the same as you would with any other form of payment.  

What if I have questions about my billing schedule or I am unable to make a payment? 

Please select here to manage your  Afterpay Account 

Please select here to manage your Shop Pay Account. 

Visit Anuschkaleather.com

Add one or more items to your shopping cart.
After you select checkout, you will be asked to enter the e-Gift Card Code.
Enter the code you received in your email to redeem the gift amount you received.
Pay for any remaining balance on your order with another payment method.

You can find out your balance by contacting Customer Service at hello@anuschkaleather.com

No, we do not charge a fee for non-activity or dormant cards.

To join the program, just click “Create a store account” on the REWARDS tab. Once you have done it, you can start earning points immediately.

You can earn points by completing actions listed in REWARDS tab. Just click on REWARDS tab on the left, click on "Learn More" and then select "Earn Points" to review the different ways to earn points. Note: If you are already a Rewards Program member, you can simply go to the REWARDS tab and click on "Earn Points" to review the available actions.

Please make sure you are signed in to your Anuschka account, Then, click on the “Rewards” tab and choose Get Rewards, select Redeem and Copy discount, after checkout, Paste your discount code into the indicated box. This can also be done during check out. To maximize your rewards, choose Flexible rewards and choose the amount you would like to redeem.

You may not combine your rewards points with any other promotion or coupon. 

All points are valid for 365 days from the day they were credited to you.