This policy applies to all of our brands:
Anuschka, Anna by Anuschka, and Vanya Lara.
We at Anuschka Leather are pleased to accept return requests for regularly priced merchandise purchased on our website within 30 days of receipt. Please note that returns are only accepted for new and unworn products with all original packing materials, tags, and accessories included to ensure a hassle-free return process.
For Sale items and Vanya Lara Jewely, we kindly request that return requests are made within 15 days of receipt. Additionally, Face Masks, Eye Masks, Rainboots, and Shoes are considered Final sale and are not eligible for return. Print-on-demand items, which are manufactured and shipped by a third-party company, Printify, are made to order and may not be returned once purchased.
We encourage you to carefully review your order before making a purchase to ensure that you are satisfied with your selection. If you have any questions or concerns regarding our return policy, please do not hesitate to contact us at firstname.lastname@example.org
If you have purchased your Anuschka products from another retailer, please contact them directly for any exchanges or returns.
We do not offer exchanges. If you want to exchange your item, you may simply return your unused product within your return period for a refund/credit and place a new order.
We kindly request that you take a moment to understand how our products are made before initiating a return. The majority of our products are handcrafted by traditional artisans in India, resulting in each piece being one-of-a-kind. Due to the hand-painted nature of our products, variations in artwork and colors may occur, and small imperfections in the leather and painting are completely normal. Differences in color and feel are a characteristic of high-quality leather products. As the leather ages, it will develop a natural patina and may also darken due to the oils from your skin and exposure to direct sunlight, further enhancing the unique appearance of your leather product.
HOW TO START A RETURN
The quickest way to start a return is to:
- Find your Anuschkaleather.com order number (e.g. WBUS1211)
- Note the item you wish to return (description or item #)
- A brief reason why (e.g. too small)
To start your return CLICK HERE. You can also email us at email@example.com or call us at 866-403-1314
- A Return Authorization, return instructions, and a return shipping label will be emailed to you for eligible items.
- Please note that returns & authorizations are processed M-F from 10-4 EST (excluding Holidays)
- We do not send return authorizations by mail.
A pre-paid shipping label will be provided for US domestic returns during the return period for eligible items. A $7.99 return fee will be deducted from your refund. Please note that for the return of oversized or multiple items, a return fee of $9.99 to $21.99 will be deducted from your refund/credit. Certain returns are only eligible for a refund to an Anuschka Gift Card.
WANT FREE RETURNS? We can waive your return fee and issue your refund to a gift card to be used towards your next Anuschkaleather.com order. Let us know if you would like to take advantage of this offer simply by noting "Free Return" on your return request. **Offer valid only on orders shipped within the US.
All products must be returned with a return authorization and include all original packaging materials, tags, and accessories for a refund/credit. Any returns without a return authorization will cause delays or possible loss.
Return processing usually takes 5-7 business days after receipt of your package. You will be refunded to your original form of payment or an Anuschka Gift Card. Outbound shipping and handling fees are NOT refundable.
The customer will be responsible for the cost of returning products to Anuschka. Prior to returning any item, please email us at firstname.lastname@example.org with your order #, the product you would like to return, and a brief reason why (e.g. too small), to obtain a Return Authorization. **See return policy above.
All products must be returned with a return authorization and include all original packaging materials for a refund. Any return without a return authorization could cause delays or loss.
Return processing can take 7-10 business days after receipt of your package. You will be refunded for the returned items to your original form of payment.
**Please note that shipping and handling fees are not refundable.
Canadian Customers, please see return policy here: https://ca.anuschkaleather.com/pages/returns
UK Customers, please see return policy here: https://uk.anuschkaleather.com/pages/returns
EU Customers, please see return policy here: https://eu.anuschkaleather.com/pages/returns