RETURN POLICY

We will happily accept return requests of your regularly priced merchandise purchased at Anuschkaleather.com within 30 days of receipt. (Returns are only accepted for new, unworn products with all original packing materials, tags, and accessories). 

Return requests for sale items must be made within 15 days of receipt. (No exceptions)  

Return Policy for Face Masks and Eye Masks. Due to hygiene and health issues, we do not offer returns or exchanges on face masks or eye masks. All sales are final. 

Shoes or Rainboots are part of our last chance clearance sale and are not eligible for return. All sales are final. 

Any Used, Final Sale, or Last Chance items are not eligible for return.  

If you have purchased your Anuschka products from another retailer, please contact them directly for any exchanges or returns.  

We do not offer exchanges. If you want to exchange your item, you may simply return your unused product within your return period for a refund/credit and place a new order. 

Before you return, please take a moment to understand how our products are made. Most of our products are handcrafted by traditional craft persons in India, resulting in each product being unique. The artwork and colors may vary slightly, and small imperfections in the leather and painting are completely normal. Differences in color and feel are features of beautiful quality leather products. As the leather ages it will acquire a patina and may also darken due to the oils from your skin and direct sunlight, further enhancing the natural look of your leather products.  

 HOW TO START A RETURN  

The quickest way to start a return is to:   

  • Find your Anuschkaleather.com order number (e.g. WBUS1211) 
  • Note the item you wish to return (description or item #) 
  • A brief reason why (e.g. too small)  

Next: 

To start your return CLICK HERE. You can also email us at hello@anuschkaleather.com or call us at 866-403-1314 

  • A Return Authorization, return instructions, and a return shipping label will be emailed to you for eligible items. 
  • Please note that returns & authorizations are processed M-F from 10-4 EST (excluding Holidays) 
  • We do not send return authorizations by mail. 

A pre-paid shipping label will be provided for US domestic returns during the return period for eligible items. A $6.99 return fee will be deducted from your refund. Please note that for the return of oversized or multiple items, a return fee of $9.99 to $19.99 will be deducted from your refund/credit. Certain returns are only eligible for a refund to an Anuschka Gift Card.  

All products must be returned with a return authorization and include all original packaging materials, tags, and accessories for a refund/credit. Any returns without a return authorization will cause delays or possible loss.  

Return processing usually takes 5-7 business days after receipt of your package. You will be refunded to your original form of payment or an Anuschka Gift Card. Outbound shipping and handling fees are NOT refundable. 

INTERNATIONAL RETURNS 

The customer will be responsible for the cost of returning products to Anuschka. Prior to returning any item, please email us at hello@anuschkaleather.com with your order #, the product you would like to return, and a brief reason why (e.g. too small), to obtain a Return Authorization. **See return policy above. 

All products must be returned with a return authorization and include all original packaging materials for a refund. Any return without a return authorization could cause delays or loss.   

Return processing can take 7-10 business days after receipt of your package. You will be refunded for the returned items to your original form of payment.  

**Please note that shipping and handling fees are not refundable.  

Canadian Customers, please see return policy here: https://ca.anuschkaleather.com/pages/returns 

UK Customers, please see return policy here: https://uk.anuschkaleather.com/pages/returns 

EU Customers, please see return policy here: https://eu.anuschkaleather.com/pages/returns 

Back to Top