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Frequently Asked Questions

Frequently Asked Questions

PRODUCT DETAILS

Who is Anuschka?

Anuschka is Roma‚Äôs creation. She loved the name Anuschka, but she had already named her three children Bhaskar, Radhika and Priyanka. When she decided to share her love for art through handbags, her newest¬†child¬†became Anuschka,¬†meaning¬†‚Äúlike no other.‚ÄĚ

What is Anna by Anuschka?

We created Anna by Anuschka almost 10 years ago as an affordable luxury collection. The Anna by Anuschka Collection is painted by our younger, up-and-coming artisans while our master artisans paint Anuschka. With Anna, we are focused on bringing you a wider variety of shapes and artworks while still offering the best quality leather products at a great value.

What is Vanya Lara?

Our newest addition to the collection is Vanya Lara, a line of hand-crafted jewelry made in Jaipur, India using traditional gemstone setting techniques honed over many decades. Each piece is carefully crafted with fine attention to detail and is built to last. With Vanya Lara, you can enjoy timeless and durable jewelry that you can wear time and time again and all of our Jewelry is hypoallergenic.

How is Anuschka different from any other hand painted accessories in the market?

Anuschka is the only family owned, designed, and ethically produced hand-painted brand. We offer original artwork and unrivaled quality at an incredible value. We are the premier, original hand painted brand of hand-painted accessories available at select boutiques and shoe stores across 20 countries. Like every trend setting brand, we have our imitators, but we can assure you that our product speaks for itself as it has for more than 30 years. Each Anuschka is hand-cut and crafted from fine leather, then individually painted, not by professional artists, but by young men and women who have been trained by us and enjoy the benefits of our fair-trade policies. High grade leather, signature lining, branded hardware, original art, years of experience, and excellent quality distinguish us from the counterfeits. Even today, a family member does a final check of every bag before hand-signing it. Click here to learn more about the Anuschka Story.

Where and how are the Anuschka handbags made?

Anuschka bags are designed in USA by Bhaskar Basu. Bhaskar was taught by his mother, Roma, who continues to guide him today. They are then made in the family owned and operated workshop in India. Every Anuschka leather product starts with hand cutting the top grain leather and selecting the best pieces. Traditional crafters who have learned the trade from generations before them use old school techniques to create tailor made pieces. Every handbag goes through multiple stages of inspection by our quality team to ensure that the art is perfect. A family member does a final review of every bag before it is hand signed and packed. Please click here to learn more about the stages of creating an Anuschka product.

What type of leather is used to create an Anuschka product?

Anuschka handbags and wallets are crafted from high-quality, soft top-grain nappa leather that has been specially treated to function like a canvas for the distinctive Anuschka art designs. This type of leather is known for its durability and suppleness, making it ideal for creating beautiful, long-lasting accessories. Click here to learn more.

What is Vegetable Tanning?

Vegetable tanning is an intricate, traditional method of tanning leather dating back to approximately 6000 BC. It’s an organic method relying on natural vegetable tannins from bark and other plant tissues. Vegetable tanning is a time-consuming process requiring highly skilled craftsmen. This tanning is better for our environment and allows us to explore new forms of wearable art by incorporating paintings and tooling along with our classic hand paintings.  The resulting collection is a line of more structured leather bags with specially designed artwork.

What is tooled Leather?

We were inspired by ancient India tooling techniques passed on through generations. Exquisite hand-drawn motifs and embossed tooling showcase a gorgeous new addition to our collection.  We used our new Vegetable Tanned leathers to create these new arrivals.  The unique characteristics of this leather allow the tooling to look more defined and therefore, more beautiful.

What is our All- New Wanderlust Collection?

Anuschka’s latest collection of fabric bags, are expertly crafted from premium Wanderlust fabric that is both lightweight and water-resistant. As a nod to our heritage in leather goods, we've added genuine leather trim that perfectly complements the signature Anuschka artwork prints. Our commitment to quality craftsmanship and unwavering integrity is reflected in every detail of these stunning fashion accessories. We invite you to explore our new range and discover the perfect bag to accompany you on your next adventure.

How can I make sure I am purchasing a Genuine Anuschka product?

*¬†When shopping online, buy directly from‚ÄĮAnuschkaleather.com¬†or one of our authorized¬†retailers.
*You can contact us to confirm if a store is an authorized Anuschka reseller.
*Look for the white leather tag stitched to the lining of the bag with the Anuschka or Anna logo.
*The lining will have the Anuschka/Anna logo woven into it.
*Each original Anuschka is hand-signed. Anna bags are signed Anna.

ORDERS & SHIPPING

What countries does Anuschka ship to?

Anuschka currently ships to almost every country around the globe. However, certain countries require you to shop using the region-specific web-stores. 

US customers may shop on https://www.anuschkaleather.com/  

Canadian customers may shop on https://ca.anuschkaleather.com/  

UK customers may shop on https://uk.anuschkaleather.com/  

EU customers may shop on https://eu.anuschkaleather.com/  Indian customers may shop on https://www.anuschkaleather.in/  

Everyone else can shop at https://www.anuschkaleather.com/ after selecting CHECKOUT, please enter Country/Region under Shipping address to continue with shipping your order outside of the US.  

Can I change or cancel my order?

We are unable to change your order once it has been placed. If you want to cancel your unshipped order, please call us at 866.403.1314 or email us at hello@anuschkaleather.com.
Once an order has been sent to shipping, we are not able to cancel your order. 

How do I apply a discount code to my order?

To apply a discount code to your order, select CHECKOUT and enter/paste the code in the designated box located below your shopping bag. Please note that once your order has been placed, discount codes cannot be added. Additionally, offers cannot be combined or used with any other promotions, codes, or coupons. If you encounter any issues with the discount code, please refer to the Terms of the offer for exclusions.

Can multiple discount codes be used on one order?

Discount codes may not be combined or used with any other promotions, codes or coupons.

What will it cost to ship my Anuschkaleather.com order?

Orders with a subtotal of $125 or more are eligible for free standard shipping and orders below $125 are eligible for $7.99 flat rate shipping to destinations in the contiguous United States. 

International orders are not eligible for free or flat rate shipping. The shipping rate, applicable duties, taxes, tariffs and value-added taxes (VAT) will be calculated upon Checkout. Delivery times may vary, and extra time is needed for international orders. Click here for more details on shipping.

What will it cost to ship my Vanya Lara order for jewelry only?

Jewelry only orders with a subtotal of $50 or more are eligible for free standard shipping and orders below $50 are eligible for $6.99 flat rate shipping in the contiguous United States 

Easily add these beautiful hand-crafted jewelry pieces to your Anuschka or Anna by Anuschka order over $125 for free shipping. (exclusions apply) 

How do I check the status of my order?

You may check the status of your order by logging into your customer account or by following the View My Order link from your confirmation email. 

When can I expect my order to ship?

Most orders will be processed and shipped within 3-5 business days of when the order was placed. Please note we do not ship on weekends or holidays. You will receive a shipment notification email including a tracking number when your order ships. If you are having trouble tracking your order, please email us at hello@anuschkaleather.com for details.

When can I expect my order to arrive?

Your order's arrival date depends upon the shipping method and delivery location. Our warehouse is located in New Jersey and standard shipping times vary. 

How do I return a purchase from Anuschkaleather.com?

If you wish to return you new/unused product within 30 days of purchase (exclusions apply for sale items, please see our complete Return policy below), you may request a Return Authorization by emailing us at hello@anuschkaleather.com with your order number, the item you wish to return, and a brief explanation for the return. Once your Return Authorization has been approved, you may send back the item using the provided instructions. Please follow this link for more details on our Return Policy including sale items, shoes, Vanya Lara Jewelry & more.

Do you offer free returns in the US?

We can waive your return fee and issue your Refund to a Gift Card to be used towards your next Anuschkaleather.com order. Let us know if you would like take advantage of this offer simply by noting "Free Return" on your return request.

Can I exchange my Anuschkaleather.com purchase?

We do not offer exchanges. If you want to exchange your item, you may simply return your unused product within your return period for a refund and place a new order.