Frequently Asked Questions

Frequently Asked Questions

General Questions

Who is Anuschka?

Anuschka is Roma’s creation. She loved the name Anuschka, but she had already named her three children Bhaskar, Radhika and Priyanka. When she decided to share her love for art through handbags, her newest baby became Anuschka which means “like no other.” 

What is Anna by Anuschka?

We created Anna by Anuschka almost 10 years ago as an affordable luxury collection. The Anna by Anuschka Collection is painted by our younger, up-and-coming artisans while our master artisans paint Anuschka. With Anna, we are focused on bringing you a wider variety of shapes and artworks while still offering the best quality leather products at a great value. 

How is Anuschka different from any other hand painted accessories in the market?

Anuschka is the only family owned, designed, and ethically produced hand painted brand. We offer original artwork and unrivaled quality at an incredible value. We are the premier, original hand painted brand of hand painted accessories available at select boutiques and shoe stores across over 20 countries. Like every trend setting brand, we have our imitators, but we can assure you that our product speaks for itself as it has for more than 30 years. Each Anuschka is hand-cut and crafted from fine leather then individually painted, not by professional artists, but by young men and women who have been trained by us and enjoy the benefits of our fair-trade policies. High grade leather, signature lining, branded hardware, original art, years of experience, and excellent quality distinguish us from the counterfeits. Even today, a family member does a final check of every bag before hand-signing it. Click here to learn about the Anuschka Story

How can I avoid buying a knockoff?

When shopping online, buy directly from  www.anuschkaleather.com or one of our authorized retailers. 

The quality of Anuschka art is a great way to tell if the product is genuine. The colors should be rich and vibrant, reflecting the passion behind the art.  

Contact hello@anuschkaleather.comto confirm if a store is an authorized Anuschka reseller.

- You can also email us to find an authorized store near you. 
- Feel the leather. If it is soft, supple and feels luxurious, it’s probably an authentic Anuschka!  
- There will be a white leather tag stitched to the lining of the bag with the Anuschka logo. 
- The lining will have the Anuschka logo woven into it. 
- Each original Anuschka is hand-signed. 
- All Anuschka bags come with branded YKK zippers. 
- Products purchased from an unauthorized retailer are not covered under warranty. 

Care Information

How do I care for my Anuschka purse?

Please keep your Anuschka accessory protected from rain and snow. It needs to be treated like any other high-grade leather accessory. If your hand painted Anuschka bag requires cleaning, use a slightly damp cloth to gently wipe over the painted areas. We recommend that you only use the Anuschka Leather Protector, which is a non-silicon based spray and has been specially developed to preserve the rich colors and the suppleness of the leather. Please do not use other chemicals or cleaning solutions as Anuschka does not authorize or test them. Any damage to your Anuschka from the use of other leather care products will void your warranty. 

How do I care for my Anuschka handbag if it gets wet?

The paint will not run if you get caught in the rain. Please do not let raindrops or snowflakes settle on the leather. Wipe it gently with a clean, soft cloth. Then allow the handbag to dry in normal room temperature or sunlight. Do not use a hair dryer to dry your handbag. Please do not spray any chemicals to waterproof your Anuschka. Use of any unauthorized chemicals or solutions on the painted surface will void your Warranty

How can I remove stains from my Anuschka handbag?

Given the delicate nature of the painting, we do not recommend using any chemicals to treat stains on the painted surface.

Product Information

Where and how are the Anuschka handbags made?

Anuschka bags are designed in USA by Bhaskar Basu. Bhaskar was taught by his mother, Roma, who continues to guide him today. They are then made in the family owned and operated workshop in India. Every Anuschka leather product starts with hand cutting the top grain leather and selecting the best pieces. Anuschka-trained artisans sketch and individually hand paint every piece. Traditional crafters who have learned the trade from generations before them use old school techniques to create tailor made pieces. Every handbag goes through multiple stages of inspection by our quality team to ensure that the art is perfect. A family member does a final review of every bag before it is hand signed and packed. Please click here to learn more about the stages of creating an Anuschka product

What type of leather is used to create an Anuschka product?

Anuschka handbags and wallets are made of soft top-grain nappa leather which is specially treated to work like a canvas for unique Anuschka art.

Can I get my Anuschka refurbished?

We currently do not offer refurbishment of used handbags or wallets. 

How well does the painted area hold up?

Anuschka handbags age gracefully like good wine, they become vintage works of wearable art. With regular use the leather matures to feel even softer and develops a natural look like an old bomber jacket. 

Warranty Information

What is the Anuschka warranty policy?

Your Anuschka regular priced hand-painted handbag or wallet carries a limited 1-year guarantee against manufacturer’s defects from the date of purchase, when purchased from an authorized retailer. A receipt is required for all warranty claims. Please note that while we want you to love your all of your Anuschka products, damages caused by normal wear and tear, neglect, or accidents are not covered under warranty. For more details, please see our Warranty

How do I return or exchange an Anuschka Product?

We want you to be happy with your Anuschka product. You may return our unused Anuschka product within 30 days from purchase. Please follow this link for more details on our Return Policy

Payments & Gift Cards

What payments methods are accepted at checkout?

In the US, Anuschka currently accepts Visa, MasterCard, American Express, & Discover, as well as Apple Pay, Google Pay, PayPal, & Amazon Pay.  

For International orders we accept all major credit cards, Apple Pay & Google Pay.

Can I buy now and pay over time?

Yes, we have partnered with AfterPay within the US to allow you buy now and pay over a period of time. Click here to learn more about AfterPay

How do I redeem my e-Gift Card?

- For e-Gift Cards, Visit www.anuschkaleather.com
- Add one or more items to your shopping cart.
- During checkout, you will be asked to enter the Anuschka e-Gift Card Code.
- Enter the code you received in your email to redeem the gift amount you received. You must pay for any remaining balance on your order with another payment method.
- Note that this Gift Card is only valid for a limited time. The expiration date will be mentioned in the email you received at the time of purchase.

How do I find out the balance on my e-Gift Card?

You can find out your balance by contacting Customer Service at 866-403-1314.

Do you charge any non-activity fee on the e-Gift Card?

No, The Basu Group does not charge a fee for non-activity or dormant cards.

Can I get cash back for my e-Gift card?

No, you may only use the e-Gift card to make a purchase on www.anuschkaleather.com.

My Rewards Loyalty Program

Can I earn rewards for my purchases?

Yes, now our US based retail customers can earn rewards for your purchases at www.anuschkaleather.com. Click her to learn more about how to join Anuschka’s My Rewards loyalty program.

Shipping

What will it cost to ship my Anuschka order?

Orders with a subtotal of $75 or more are eligible for free standard shipping to destinations in the US where Standard Ground shipping is available.

What if my order is less than $75?

No problem, orders under $75 are eligible for $5.99 flat rate shipping to destinations in the US where Standard Ground shipping is available. Please click here for more details on Shipping outside the US.

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